Data Deletion Request Policy

Effective Date: April 1, 2026

At Zarela.ai, we respect user privacy and provide a process for requesting deletion of personal information associated with our website, applications, and services.

This page explains how users may request deletion of their data.

1. How to Request Deletion

To request deletion of your personal data, please send an email to:

privacy@zarela.ai

Please include:

- Your full name

- Your email address associated with the account

- Your company name, if applicable

- A description of your request

- Any relevant account or workspace details that help us identify your information

2. Verification

To protect user security and prevent unauthorized deletion, we may need to verify your identity before processing a deletion request.

3. What We Delete

Subject to legal, contractual, and operational requirements, we will delete or de-identify personal information that we are not required to retain.

This may include:

- Account profile information

- Contact details

- User-submitted communications

- Certain operational records associated with the account

- Other personal information processed through the service

4. What We May Retain

We may retain certain information where necessary to:

- Comply with legal obligations

- Resolve disputes

- Enforce agreements

- Maintain security and fraud prevention records

- Complete financial, tax, accounting, or audit obligations

- Preserve backup or archival records for a limited period

- Maintain de-identified or aggregated analytics

5. Business and Customer Data

If you use Zarela on behalf of a business, some data may be controlled by that business customer rather than by Zarela directly. In such cases, we may direct you to contact the relevant account administrator or organization.

6. Processing Timeline

We will review and respond to verified deletion requests within a reasonable time and in accordance with applicable law.

7. App Store / Google Play Requests

If you installed or accessed Zarela through a mobile application listing, you may still request data deletion by contacting us directly at:

privacy@zarela.ai

8. Contact

For data deletion requests or privacy-related questions, contact:

Zarela AI Inc.

2810 N Church St 688917

Wilmington, DE 19802

Email: privacy@zarela.ai