Privacy Policy

Effective Date: April 1, 2026

Welcome to Zarela.ai. This Privacy Policy explains how Zarela AI Inc. (“Zarela,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use our website, applications, and related services.

Zarela.ai is an AI-powered transportation operations platform designed for limousine and charter bus companies, including workflows related to quotes, reservations, dispatch, trip execution, invoicing, payouts, reporting, communications, and related automations.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

- Name

- Email address

- Phone number

- Company name

- Account login details

- Billing information

- Messages, support requests, and other communications you send to us

b. Operational and Business Data

If you use our services, we may process business and trip-related information, including:

- Reservation and dispatch information

- Pickup and drop-off locations

- Passenger counts

- Vehicle preferences

- Driver and fleet information

- Pricing, quotes, invoices, and payout data

- Customer support and communication records

c. Automatically Collected Information

When you access our website or services, we may automatically collect:

- IP address

- Browser type

- Device information

- Operating system

- Pages viewed

- Referral URLs

- Usage logs

- Cookies and similar technologies

d. Third-Party Integration Data

If you connect third-party services, we may receive data from providers such as:

- Email platforms

- Telephony/VoIP providers

- Payment processors

- GPS/telematics systems

- Legacy transportation management systems

- Other integrations you authorize

2. How We Use Information

We may use information to:

- Provide, operate, and improve our website and services

- Create and manage accounts

- Process quotes, reservations, dispatch, communications, invoices, and payouts

- Power AI-assisted features and workflow automations

- Respond to support requests

- Send service-related notices and administrative communications

- Monitor usage, security, and system performance

- Detect, prevent, and investigate fraud, abuse, or security incidents

- Comply with legal obligations

- Enforce our Terms of Service

3. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

- Performance of a contract

- Legitimate interests

- Consent

- Compliance with legal obligations

4. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

- Remember user preferences

- Maintain sessions

- Understand website traffic and usage

- Improve functionality and performance

You may control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

5. How We Share Information

We may share information with:

- Service providers and vendors that help us operate our business

- Payment processors

- Hosting and infrastructure providers

- Analytics providers

- Communication and customer support tools

- Integration partners you authorize

- Professional advisors

- Law enforcement or regulators when legally required

- A buyer or successor in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information for money.

6. Data Retention

We retain information for as long as necessary to:

- Provide our services

- Maintain business and legal records

- Resolve disputes

- Enforce agreements

- Meet legal, tax, accounting, and regulatory obligations

We may retain de-identified or aggregated information for analytics, security, and product improvement purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. By using our services, you understand that your information may be transferred to jurisdictions that may have different data protection laws.

9. Your Rights

Depending on your location, you may have rights to:

- Access your personal information

- Correct inaccurate information

- Request deletion

- Object to or restrict certain processing

- Withdraw consent where processing is based on consent

- Receive a portable copy of your data

To exercise these rights, contact us at: **privacy@zarela.ai**

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Third-Party Services and Links

Our website or services may contain links to third-party websites or integrate with third-party systems. We are not responsible for the privacy practices of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version on our website and update the Effective Date above.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Zarela AI Inc.

2810 N Church St 688917

Wilmington, DE 19802

Email: privacy@zarela.ai